These contractual terms and conditions are intended to regulate the provision of travel services organized by RDMC (Rdmc-Unipessoal, Lda), located at Rua Conde Ferreira nº 29 Piso Zero, 2780-236 Oeiras, with a registered capital of 50,000, 00 Euros, registered at the Commercial Registry Office of Lisbon under tax number 510109675 and with RNAVT 3238, between the Agency and the Client. The travel organization is the responsibility of the travel agency RDMC (Rdmc - Unipessoal, Lda) according to the Terms and Conditions defined. These Terms and Conditions of participation are complemented by the particular conditions of each travel program in which you subscribe. They may also be supplemented by any other specific conditions sent to the customer upon registration or any other conditions duly agreed by the Agency and the Client.
The programs on the website www.rdmc.pt are valid in terms of each program, except typographical errors, lack of availability related to transportation and / or hoteliers.
By contracting with the Agency, the Client acknowledges and accepts all the terms and conditions established.
The responsibility of the Agency is guaranteed by a civil liability insurance in the insurance company Victoria - Seguros S. A. and by the Tourism and Travel Guarantee Fund of Portugal (Fundo de Garantia de Viagens e Turismo do Turismo de Portugal), under the terms of the legislation in force.
At the time of registration, the Client must pay 25% of the price of the service, paying the remaining 75% up to 30 days before the start of the service. If the registration takes place 30 days or less from the date of the beggining of the service, the total value of the service must be paid at the time of registration, which is conditional upon confirmation of the reservation of all services by the respective suppliers. The Client is obligated to pay all cancellation expenses when asking for the cancellation of the trip. RDMC reserves the right to cancel any registration whose payment has not been made under the above conditions.
Due to the diversity of conditions applied to children (destination or supplier), it is recommended to always question the special conditions that may be applied to the trip in question.
To Reservations, service charges, change of reservations and other services will be applied the prices in force at any time, plus the amounts charged by suppliers, especially in cases of alterations. The values related to reservations of the services will not be reimbursed to the Client in case of non-use or enjoyment of the service or subject to reservation, as well as for any other reason that is not attributable to the Agency.
The prices shown in the programs are based on the costs of the services and the exchange rates prevailing at the time of planning and may therefore be subject to changes resulting from changes in transport or fuel costs, rights, taxes, exchange rate fluctuations and fluctuations. Whenever there is a change in the price of the trip, the Customer will be informed immediately and invited to, within the term established, accept the increase verified or cancel its registration.
The Client must have all personal or family documentation in order (identity card, authorization for minors, passport, visas, certificate of vaccines and others that may be required). The Agency declines all responsibility for the refuse to grant visas or not allowing the entrance of the client in a foreign country, and the Client shall be responsible for any and all costs incurred. Customers who are foreign citizens must have the necessary documentation (passport, visa, residence permission, etc.) to travel or transit within the European Union according to their nationality. For travelling outside or in part of the European Union, visas or other special documentation may be required. Consult always the Embassy or Consulate of the destination countries of your trip.
The Client has to purchase a travel insurance, which may or may not be purchased from RDMC (Rdmc - Unipessoal, Lda). The insurance must be adjusted for the duration of your trip, destination or type of activity. By not subscribing to a travel insurance or acquiring an inadequate insurance, RDMC (Rdmc - Unipessoal, Lda) and all its suppliers are excluded from any and all liability with regard to the risks and consequent costs incurred by the Client for not having performed the Protection recommended. The insurance and the respective price indicated on the Agency's website for travel insurance apply only to travelers residing in Portugal and whose starting point for travel is Portugal. The price and conditions of the insurance may vary according to the Client. If insurance is contracted, it will not be refundable in any case.
In no case shall the Agency be liable for the luggage and other goods that the Client carries with him, regardless of the place and means of transport used. Customers are advised to be present in all handling of baggage loading and unloading. In relation to air, rail, sea or inland waterway transportation of the luggage, the conditions established by the transport companies apply, being the ticket of the passage the document that binds the said companies and the passenger. In case of subtraction, damage, delay, deterioration, loss or destruction of the luggage, the Customer shall immediately demand, in writing, from the carrier, an entity in whose custody they are deposited, and keep a copy of the claim. The responsibility of the Agency can only be triggered by the presentation of proof of the claim provided for in the previous paragraph.
Whenever there are other reasons that justifiy it, the organizing agency may change the order of the routes, modify the departure hours or replace any of the hotels provided by others of a similar category. If unforeseen circumstances make it necessary to suspend any travel, customers will always be entitled to reimbursement of the amounts paid.
For each reservation will be charged the service charge of € 15.00 (non-refundable).
The travel program shall set, case-by-case, the minimum number of participants. If the minimum number of participants is not reached, the Agency may cancel the trip and inform the Customer, in writing, of the cancellation according with terms previously established for this purpose and present in the conditions of the travel program, reimbursing the Client of all Amounts paid, leaving the Agency exempt from any responsibility for cancellation.
The Client may assign his / her registration, being replaced by another person, provided that he / she informs the selling agency at least 30 days in advance and on condition that all the suppliers accept the Change Name. The assignment of the registration jointly blames the transferor and the transferee for the payment of the price of the trip and for the additional charges originated.
Once the trip has started, no refund for unused customer services is due.
At any time, the Customer may withdraw from the travel/stay by written communication, having the right for the return of the amounts paid deducted from the following expenses:
- Management fees that the Agency has had to obtain from the reserves and an amount that may be up to 25% of the price of the services in question.
- Cancellation expenses not refundable by suppliers (hotels, transportation, accompanied visits and other services).
- Expenses with flight tickets subject to the specific conditions that for that reason, can not be reimbursed after issuance.
Costumer complaints can only be considered provided from the moment they are submitted in writing and within a period not exceeding 20 days after the end of the services. They can only be accepted as long as they have been participated to the suppliers of the services (transportation, hotels, local agents, etc.) during the course of the trip or stay, requiring the same documents corresponding to the occurrence. Any conflict emerging from the provision of services shall be settled by the Judicial Court of the District of Lisbon, expressly waiving any other and for all matters not regulated by these Terms and Conditions, the Portuguese Law shall be applied.
Pursuant to Law No. 144/2015 of September 8, we hereby inform you that the Client may use the following Alternative Dispute Resolution Entities:
- Provider of the Client of the Travel and Tourism Agencies at www.provedorapavt.com
- Arbitration Commission of Turismo de Portugal at www.turismodeportugal.pt
- Or to any of the entities duly indicated in the list made available by the General Directorate of Consumer Affairs in
http://www.consumidor.pt, whose consultation we advise.
Certain information included in www.rdmc.pt is provided by the service providers that are promoted on this site. RDMC is not responsible for the veracity of the contents or possible errors that may derive from said information. Within www.rdmc.pt there are links to other websites, and RDMC has no control over these contents and is not responsible for them. Likewise, RDMC will not be responsible for the technical availability of the web pages that the user accesses through www.rdmc.pt. The user assumes sole responsibility for damages or losses that may derive from access to said content, as well as any other damage or loss that occurs in your computer system caused by any downloaded material or in any way obtained through the use of the services or for any loss RDMC shall not be liable for any damages or losses arising from infringements of any user that affect the rights of another user or third parties, including copyrights, trademarks, patents, confidential information and any other intellectual property rights. RDMC shall not be liable for damages and losses caused to the user in case of impossibility to provide the services subject to these general conditions of use, in cases which RDMC has no control on, fortuitous event or other causes not attributable to the same. RDMC will also not be responsible for the improper use of the service due to maintenance work or a defective configuration of the user's computer equipment, or insufficient capacity to support the computer systems needed to use the services offered.
All contents and elements to which the user may access through the services offered by RDMC are subject to the industrial and intellectual property rights, patents, trademarks and copyright of RDMC or third parties. Access to such content or elements through the services provided by RDMC does not give the user the right to change, modify, exploit, reproduce, distribute, publicly communicate or otherwise enjoy any right that corresponds to the owner. The user undertakes to use the contents and/or elements that access through the services offered by www.rdmc.pt for their own use, and in no case carry out direct or indirect commercial exploration of them.
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If you wish, the user can disable cookies, or delete what has already been stored following the instructions of your browser.
The present General Conditions of Use, as well as the relationship between the RDMC and the user are governed by the Portuguese legislation, submitting to the jurisdiction and exclusive jurisdiction of the Portuguese Courts.
These general conditions do not preclude the reading of the particular conditions mentioned in the programs.